Want to keep your monthly phone costs under control and save a lot of money in the process? With pascom FairFlats - our minute allowances at an attractive fixed price - customers in Germany will be able to make calls even more affordably starting April 1, 2026.

More value for the same price

We’ve significantly increased your FairFlats: Starting now, you’ll get significantly more free minutes for the same price.

The exact increase varies by package—but at the top tier, you’ll get up to 150% more included minutes! Whether you’re a small team or a large contact center: With this generous upgrade, we guarantee you even more flexibility and cost certainty for your daily business communication with pascom ONE.

Already a FairFlat customer? Sit back and relax!

If you’ve already signed up for one of our FairFlat plans, you’ll automatically benefit from this upgrade. Starting April 1, 2026, you’ll simply receive the higher minute allowance at the same price. You don’t have to worry about a thing—the switch happens completely automatically!

New to FairFlat?

Don’t have a minute allowance yet? Then you can order the upgraded FairFlat plans right away!

By the way, our FairFlat plans are completely flexible and can be adjusted to your current needs at any time. We recommend downloading our current price list right away to see all the details at a glance.

Personalized service from the very first moment: Offer your callers an even better service experience with our latest feature in the pascom BETA Cloud. Starting now, you can integrate a Welcome Agent into your call distribution system to interact with your customers intelligently and efficiently. 

Here's how it works:

1. Create a new welcome agent: In the Admin Dashboard, create a new AI agent (welcome agent).

2. Define the task (prompting): Give the agent a detailed task using natural language. For example:

"As an agent in the office queue at Company XY, you answer incoming calls. Greet the caller based on the time of day, using their title and last name. Politely inform the caller that the next available agent will attend to their call as soon as possible. If the VIP = yes label is set, tell the caller that, as a premium customer, they can expect particularly short wait times."

3. Done: Just add the AI agent to a call distribution group—and it’s ready to go!

Extensive testing with the new call simulator 📞

To help you understand exactly how your callers experience the Welcome Agent, we’ve also integrated the new Call Simulator. Before you launch your AI agent, you can thoroughly test the agent’s behavior and responses in a secure test environment and optimize your prompts as needed.

Try it now in the BETA Cloud and give us your feedback!💬

Now you can manage your availability even more effectively! Following a successful test phase, the smart upgrade for the direct-dial switch is now available to all pascom customers. Simply combine your direct-dial switch with intelligent time control to manage call forwarding, actions, and conditions with even greater precision and fully automatically.

Here's how the new timer works:

With this update, you can now set custom schedules as rules for your extension switches:

• Set specific times: Assign a specific schedule to your extension switch.
• Combine rules flexibly: Create multiple rules that work together intelligently.
• Use the fully automatic mode: For example, have the relevant switches turn on right at the start of the workday and turn off automatically at the end of the day.

Use it now! 🚀 This feature is now available and ready to use in your pascom Cloud. Set up your time-controlled extension switch right away and let the system handle the rest.

We hope you enjoy automating your processes, and as always, we look forward to your feedback!

Take full control of your availability with our latest feature update in the pascom BETA Cloud. We have improved the tried-and-tested extension switch: You can now combine your switch settings with intelligent time control to manage your call forwarding even more precisely and fully automatically.

How does it work?
With the upgrade, you can now store individual time schedules as rules for your extension switch. The system will then take care of the automatic switching for you.

• Define schedules: Set a fixed time schedule for your extension switch.
• Combine flexibly: Set up multiple rules that build on each other intelligently.
• Switch automatically: For example, have the extension switch activate automatically in the morning and deactivate again at the end of the day.

Try it out now and give us your feedback! 💬
The new feature is now available in the pascom BETA Cloud for all BETA testers to try out. We would be delighted if you could put the time-controlled extension switch through its paces.

Do you have any suggestions for improvement or requests? Send us your feedback – this will help us to continuously improve pascom for you and all other users!

The new pascom App v119.R4887 update for all platforms is now available to download.

• Fixed control issues with some Yealink Headsets (e. g. WH68)
• Fixed streaming playback of voicemail and recording messages if a proxy is in use
• The pascom app will now disconnect if an RDP session is inactive

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release.

The new pascom App v119.R4853 update for Windows is now available to download.

- Fixed an error dialog that sometimes appeared when logging out of the Windows account.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release.

The wait is over! Following a successful BETA phase, the WhatsApp Business Connector is now officially available to all customers in the pascom Cloud. Take your customer service to the next level and communicate where your customers are.

Professional Communication via WhatsApp 🚀

With the official release of the WhatsApp Business Connector, you can seamlessly integrate one of the world's most popular communication channels into your pascom ecosystem. Key highlights include:

• ✨ Centralized Platform: Send and receive WhatsApp messages directly within the pascom app – all your channels in one place.
• ✨ Boost Team Collaboration: WhatsApp communication is elegantly handled via pascom Teams, improving internal coordination and productivity.
• ✨ Use Your Landline Number: Use any number for your WhatsApp Business account – including your existing landline number!
• ✨ GDPR Compliant & Professional: Use approved message templates for initial contact and exchange unlimited free-text messages within the 24-hour session window.

Get Started Now 🛠️

Activating the WhatsApp Business Connector only takes a few minutes. We have prepared detailed guides to help you get started:

• 👉 Guide: Setting up the WhatsApp Business Connector
• 👉 Guide: Using WhatsApp in the pascom App

📬 Your feedback matters!

We are thrilled to officially release this feature to all our customers. Share your experiences and suggestions directly via the feedback field. Your input helps us make pascom even better!

To maintain the highest level of security, performance, and compatibility for our communication solutions, we are increasing the minimum supported version of pascom apps. Here is what you need to know.

End of Support for Older Versions 🚀

Starting February 1st, 2026, we will exclusively support pascom apps of version 118 or higher. This step ensures that all users benefit from the latest security fixes and features.

• ✅ Enhanced Security: Current versions provide optimal protection for your communication.
• ✅ Better Performance: Optimized workflows in the latest app generations.
• ⚠️ Deadline: February 1st, 2026.

How to Check Your Version and Update 🛠️

Typically, the pascom app updates automatically. If you have disabled automatic updates, please check your version:

In the app, navigate to Settings > About pascom Client > Version. If your version is lower than 118, please perform an update promptly.

• 💡 Tip: Enable automatic updates in the settings to always stay up to date.
• 🖥️ Terminal Server: For Windows Terminal Server environments, we offer an automation script to simplify the update process. Detailed instructions can be found in our documentation.

If you are unable to perform the update yourself, please contact your IT administrator or your pascom partner.

To ensure the security, stability, and full range of functions of the pascom apps in the future, upcoming app versions will require a more recent version of Windows. Here is everything you need to know.

Focus on Security and Stability 🚀

Modern software requires a modern foundation. To continue providing you with first-class communication features and the highest security standards, we are updating our system requirements.

• ✅ Windows 10: Version 1809 or higher
• ✅ Windows Server: Version 2019 or higher
• ⚠️ Deadline: Starting February 1st, 2026, new pascom app versions will exclusively support these systems.

What happens if you use an older version? 🛠️

If you are still using an older operating system (e.g., Windows 10 versions prior to 1809 or Windows Server 2016), your installed pascom app will not suddenly stop working. 

However, please note:

• The app will remain on the last compatible version.
• No further updates or security fixes will be provided for this version.

We therefore recommend that you update your operating system promptly or coordinate with your system administrator or pascom partner.

📬 Your feedback matters!

Do you have questions about the new system requirements? Our sales team and our partners are at your disposal. We look forward to your feedback!

The new pascom App v119.R4826 update for Windows, macOS and Ubuntu Linux is now available to download.

- Yealink SDK updated to the latest version
- Support for outgoing calls on Yealink headsets with touch display

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app.