Personalized service from the very first moment: Offer your callers an even better service experience with our latest feature in the pascom BETA Cloud. Starting now, you can integrate a Welcome Agent into your call distribution system to interact with your customers intelligently and efficiently. 

Here's how it works:

1. Create a new welcome agent: In the Admin Dashboard, create a new AI agent (welcome agent).

2. Define the task (prompting): Give the agent a detailed task using natural language. For example:

"As an agent in the office queue at Company XY, you answer incoming calls. Greet the caller based on the time of day, using their title and last name. Politely inform the caller that the next available agent will attend to their call as soon as possible. If the VIP = yes label is set, tell the caller that, as a premium customer, they can expect particularly short wait times."

3. Done: Just add the AI agent to a call distribution group—and it’s ready to go!

Extensive testing with the new call simulator 📞

To help you understand exactly how your callers experience the Welcome Agent, we’ve also integrated the new Call Simulator. Before you launch your AI agent, you can thoroughly test the agent’s behavior and responses in a secure test environment and optimize your prompts as needed.

Try it now in the BETA Cloud and give us your feedback!💬