The new pascom App v119.R4887 update for all platforms is now available to download.

• Fixed control issues with some Yealink Headsets (e. g. WH68)
• Fixed streaming playback of voicemail and recording messages if a proxy is in use
• The pascom app will now disconnect if an RDP session is inactive

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release.

The new pascom App v119.R4853 update for Windows is now available to download.

- Fixed an error dialog that sometimes appeared when logging out of the Windows account.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release.

The wait is over! Following a successful BETA phase, the WhatsApp Business Connector is now officially available to all customers in the pascom Cloud. Take your customer service to the next level and communicate where your customers are.

Professional Communication via WhatsApp 🚀

With the official release of the WhatsApp Business Connector, you can seamlessly integrate one of the world's most popular communication channels into your pascom ecosystem. Key highlights include:

• ✨ Centralized Platform: Send and receive WhatsApp messages directly within the pascom app – all your channels in one place.
• ✨ Boost Team Collaboration: WhatsApp communication is elegantly handled via pascom Teams, improving internal coordination and productivity.
• ✨ Use Your Landline Number: Use any number for your WhatsApp Business account – including your existing landline number!
• ✨ GDPR Compliant & Professional: Use approved message templates for initial contact and exchange unlimited free-text messages within the 24-hour session window.

Get Started Now 🛠️

Activating the WhatsApp Business Connector only takes a few minutes. We have prepared detailed guides to help you get started:

• 👉 Guide: Setting up the WhatsApp Business Connector
• 👉 Guide: Using WhatsApp in the pascom App

📬 Your feedback matters!

We are thrilled to officially release this feature to all our customers. Share your experiences and suggestions directly via the feedback field. Your input helps us make pascom even better!

To maintain the highest level of security, performance, and compatibility for our communication solutions, we are increasing the minimum supported version of pascom apps. Here is what you need to know.

End of Support for Older Versions 🚀

Starting February 1st, 2026, we will exclusively support pascom apps of version 118 or higher. This step ensures that all users benefit from the latest security fixes and features.

• ✅ Enhanced Security: Current versions provide optimal protection for your communication.
• ✅ Better Performance: Optimized workflows in the latest app generations.
• ⚠️ Deadline: February 1st, 2026.

How to Check Your Version and Update 🛠️

Typically, the pascom app updates automatically. If you have disabled automatic updates, please check your version:

In the app, navigate to Settings > About pascom Client > Version. If your version is lower than 118, please perform an update promptly.

• 💡 Tip: Enable automatic updates in the settings to always stay up to date.
• 🖥️ Terminal Server: For Windows Terminal Server environments, we offer an automation script to simplify the update process. Detailed instructions can be found in our documentation.

If you are unable to perform the update yourself, please contact your IT administrator or your pascom partner.

To ensure the security, stability, and full range of functions of the pascom apps in the future, upcoming app versions will require a more recent version of Windows. Here is everything you need to know.

Focus on Security and Stability 🚀

Modern software requires a modern foundation. To continue providing you with first-class communication features and the highest security standards, we are updating our system requirements.

• ✅ Windows 10: Version 1809 or higher
• ✅ Windows Server: Version 2019 or higher
• ⚠️ Deadline: Starting February 1st, 2026, new pascom app versions will exclusively support these systems.

What happens if you use an older version? 🛠️

If you are still using an older operating system (e.g., Windows 10 versions prior to 1809 or Windows Server 2016), your installed pascom app will not suddenly stop working. 

However, please note:

• The app will remain on the last compatible version.
• No further updates or security fixes will be provided for this version.

We therefore recommend that you update your operating system promptly or coordinate with your system administrator or pascom partner.

📬 Your feedback matters!

Do you have questions about the new system requirements? Our sales team and our partners are at your disposal. We look forward to your feedback!

The new pascom App v119.R4826 update for Windows, macOS and Ubuntu Linux is now available to download.

- Yealink SDK updated to the latest version
- Support for outgoing calls on Yealink headsets with touch display

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app. 

The pascom TAPI v7.R188 Update for Windows is now available.

- TAPI does not permanently disconnect when certain pascom.cloud components are restarted.

The latest version can be downloaded from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app. 

We are pleased to present an important new feature in the mypascom Portal: XRechnung is here!

What does this mean for you?

✅ Machine-readable & standardized: Your invoices are now automatically transmitted in a future-proof format.

✅ Legally compliant & compliant: From 2025, companies in Germany must be able to receive and process XRechnungen. With mypascom, you are perfectly prepared!

✅ Efficient invoice dispatch: By default, you will now receive your invoices in the mypascom Portal as both a PDF and an XRechnung via email.

You can also switch completely to XRechnung now.

We look forward to your feedback! 💬

Discover the future of communication! With our brand new AI agents in the pascom Cloud Phone System, you'll elevate your customer service to a new level. Say goodbye to manual data collection and welcome intelligent support that makes your calls more efficient and insightful. Are you ready to experience the revolution in call management yourself? Try it now!

🤖 AI Agents in the pascom Call Journal

•     Benefit from intelligent call processing by our AI agents! From now on, you can view the caller data collected by AI agents directly in the team journal of your pascom app.
•     AI Journal Entries: The entries are specially marked and stand out with a color gradient.
•     Captured Data: Important information such as the reason for the call, date of birth or the caller's name is displayed in purple labels with an AI symbol.
•     Call Summary: Directly below the labels, you will find a concise summary of the call, created by the AI agent.
•     Call Recording: The complete call recording is available directly in the journal entry.

Setting up our AI agents is incredibly easy and done in just a few steps! Use our pre-built templates, specially tailored for industries such as doctors and tax consultants, to get started immediately. Or configure your very own AI agent from scratch - exactly according to your individual requirements.

🚀 We are excited about your feedback on these innovations 

Share your experiences and suggestions with us so that we can continuously improve our products.

The new pascom App v119.R4758 update for Windows, macOS and Ubuntu Linux is now available to download.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app.