We are pleased to present an important new feature in the mypascom Portal: XRechnung is here!

What does this mean for you?

✅ Machine-readable & standardized: Your invoices are now automatically transmitted in a future-proof format.

✅ Legally compliant & compliant: From 2025, companies in Germany must be able to receive and process XRechnungen. With mypascom, you are perfectly prepared!

✅ Efficient invoice dispatch: By default, you will now receive your invoices in the mypascom Portal as both a PDF and an XRechnung via email.

You can also switch completely to XRechnung now.

We look forward to your feedback! 💬

Discover the future of communication! With our brand new AI agents in the pascom Cloud Phone System, you'll elevate your customer service to a new level. Say goodbye to manual data collection and welcome intelligent support that makes your calls more efficient and insightful. Are you ready to experience the revolution in call management yourself? Try it now!

🤖 AI Agents in the pascom Call Journal

•     Benefit from intelligent call processing by our AI agents! From now on, you can view the caller data collected by AI agents directly in the team journal of your pascom app.
•     AI Journal Entries: The entries are specially marked and stand out with a color gradient.
•     Captured Data: Important information such as the reason for the call, date of birth or the caller's name is displayed in purple labels with an AI symbol.
•     Call Summary: Directly below the labels, you will find a concise summary of the call, created by the AI agent.
•     Call Recording: The complete call recording is available directly in the journal entry.

Setting up our AI agents is incredibly easy and done in just a few steps! Use our pre-built templates, specially tailored for industries such as doctors and tax consultants, to get started immediately. Or configure your very own AI agent from scratch - exactly according to your individual requirements.

🚀 We are excited about your feedback on these innovations 

Share your experiences and suggestions with us so that we can continuously improve our products.

The new pascom App v119.R4758 update for Windows, macOS and Ubuntu Linux is now available to download.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app. 

We are pleased to present two new functions that are available with the latest update on the pascom Cloud Phone System!

🌟 Session data of the pascom app via the REST API interface

    Would you like to keep an overview of your app sessions? Via the REST API interface, you can now query detailed data on the sessions of your pascom apps, including:

• Username
• Workplace
• Login and Logout timestamp
• Whether the user is currently online

    This gives you full control and transparency over your users' sessions in the pascom app at all times.

🌟 Labels for SIP Trunks – More context for incoming calls

    Improve the clarity of your incoming calls with our new label function for SIP Trunks!

• What's new? You can now store a generic label (e.g., "Location" or "Department") directly in the basic settings of your SIP trunk.
  
  
  
  
  
  
• How does it work? As soon as you create various incoming call rules (e.g., for "Munich" or "Stuttgart") with specific phone numbers, the description text of these call rules is automatically transferred to the label you defined.
  
  
  
  
  
  
  
• Your advantage: Users of your pascom app see this relevant information (e.g., "Call from Munich") directly with the incoming call. This provides direct context and enables faster and more efficient call processing – especially in, for example, companies with multiple locations or departments.

🚀 We are excited about your feedback on these innovations

Share your experiences and suggestions with us so that we can continuously improve our products

Utilize the powerful AI transcriptions of your pascom phone system directly in the pascom App! This new function automatically converts your call recordings into text, allowing you to quickly and clearly view all important content of your phone calls. You can conveniently find the transcribed texts in the respective journal entry of the call log – so you always keep an overview and can manage your conversations even more easily.

✅ Quick Overview: Find important information at a glance, without having to listen to long audio files.

🔍 Searchable: Easily search for keywords in your transcribed conversations.

✍️ Simple Management: Process the entries with additional notes directly in the journal entry.

Easily identify transcribed entries by a REC symbol in the call log and by an AI robot avatar in the notes. 🤖

Administrators can easily activate AI transcription in the recording system.

A guide to AI transcriptions of call recordings can be found here.

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We look forward to your feedback on this new feature! 

Share your experiences and suggestions with us so that we can continuously improve our products.

With our latest update to the mypascom customer portal, we want to make the porting process even more convenient and efficient. We know that when transferring a phone number to pascom, it is often necessary to compile documents or obtain information—and we have now created a practical solution for exactly that.

From now on, you can easily pause the porting process, save it, and then continue later -without losing any data or having to re-enter information.

✨ The most important information at a glance

• Save progress:
  During the porting process, you have two save points available—one before uploading the phone bill and one before uploading the porting order.
  You can find saved drafts in the "Orders" → "Drafts" menu.
  
  
  
  
  
  
  
• Continue later:
  Any saved draft can be opened and continued at any time.
  
  
  
  
  
  
• Automatic draft detection:
  If you start a porting process for the same telephone system again, the system recognizes existing drafts and offers to continue them.

Try out the new feature directly in the mypascom customer portal!

Your feedback is important to us:
Do you have any suggestions, requests, or ideas for improvement? Please feel free to share your feedback with us.

We are pleased to introduce a brand-new feature in the pascom BETA Cloud. With the new WhatsApp Business Connector, you can now connect your WhatsApp Business account directly and seamlessly to your pascom Cloud PBX.

What are the advantages of this feature?

✨ Central communication platform: Send and receive WhatsApp messages effortlessly directly via the pascom app. All your communication channels are bundled in a single, clearly arranged location—for maximum efficiency and clarity.

✨ Optimized team collaboration: All WhatsApp communication is handled elegantly via pascom Teams. This promotes smooth internal coordination, improves coordination among colleagues, and significantly increases team productivity.

✨ Unlimited flexibility with phone numbers: Use any phone number for your WhatsApp Business account – and yes, that includes your LANDLINE NUMBER! Say goodbye to the limitations of mobile numbers only.

✨ Professional message management: Take advantage of the ability to contact new customers in a data protection-compliant manner with approved message templates and exchange unlimited free text messages within the 24-hour session window. This ensures professional and efficient customer communication at all times.

✨ Easy setup: Setup is a breeze—connect WhatsApp Business Connector to your Meta Business Account—done!

Increase the efficiency and productivity of your team and offer your customers a modern communication experience. Be one of the first to discover this feature in our BETA phase and actively help shape it!

👉 Instructions for setting up the WhatsApp Business Connector can be found here.

📣 Your feedback!
We are continuously developing pascom—that's why we welcome your feedback on this feature. Simply write to us directly using the feedback field.

The new pascom App v119.R4716 update for Windows, macOS, Ubuntu Linux, and iOS is now available to download.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app. 

With the new outbound call rules (also known as identities), making outbound calls is now even more flexible and transparent. In your pascom app, you can easily select the identity with which a call should be made.

More control over your caller identity:

This gives you the following options:

•     Calls can be made in your own name.
•     Alternatively, you can select a team to which you belong—for example, "Support," "Sales," or "Accounts."
•     This allows you to maintain control over which phone number your conversation partner sees and in which context the call is made.

Callbacks directly from the call history:

Another highlight: callbacks from the call history are now automatically initiated with the appropriate originating phone number. For example, if you a missed call to the "Support" team, the callback will be made directly via the support phone number – without any manual switching or additional clicks.

Easy setup:

This feature is available with the latest pascom app version v119. The setup is straightforward: in the team settings of your pascom telephone system, simply specify the line via which a team should make external calls – and everything is ready to go.

Feedback or suggestions?

Your opinion matters—please feel free to give us feedback directly via this post.

The new pascom App v119.R4712 update for Windows, macOS, Ubuntu Linux, iOS and android is now available to download.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app.