We are pleased to introduce a new feature for the pascom Cloud Telephone System that makes managing your REST API accesses much easier. You can now create up to 10 REST API credentials. This means more flexibility and control over your API accesses.

What's new?

• 🔑 Multi-user support: You can now create up to 10 different REST API credentials.
• 🛠️ Improved authentication: The new implementation enables easy management of API credentials with a secure password hash (sha256). This keeps the management of your credentials simple and secure.
• 💻 User-friendly front end: The administration of REST API credentials has been simplified in the admin area. You can add new credentials and delete existing ones. The "Add" button is automatically deactivated if 10 credentials already exist.n.
• 🔒 One-time password display: When creating a new credential, the password is only displayed once. This ensures that your access data is secure and cannot be accessed by unauthorized persons.
• ⚙️ Easy migration and compatibility: For existing systems, the old credentials were migrated to the new scheme to ensure a seamless transition.

Important notes:

• There is an empty list of credentials for new telephone systems - all data must be added manually.
• For an existing telephone system, the old REST API credentials are migrated to the new table.

This update gives you the ability to manage your API access efficiently and securely to make your pascom cloud telephone system even more flexible and user-friendly.

We look forward to your feedback and hope you enjoy the new feature!😊

A new update for the pascom cloud telephone system is now available on all telephone systems and contains numerous improvements and bug fixes:

• 🔄 Improved MS Teams Status Sync: User profiles with Teams triggers now reliably switch automatically again as soon as a Teams meeting is recognized.
• 🔧 Grandstream ATA HT81xV2 provisioning repaired: The provisioning of the Grandstream ATA HT81xV2 now works without errors (All V2 models).
• 📊 Grafana Analytics Dashboard Update: The Grafana Dashboard has been updated to version V11.60 to provide you with an even more powerful analysis environment.
• 🖥️ Fixed Snom remote control: The remote control for older Snom devices (before version 10.1.82.0) has now been repaired so that the devices can be controlled again without any problems.
• 🔨 Asterisk Version Update: The Asterisk version has been updated to 20.12.0, which improves the stability and performance of the telephone system.
• ⚙️ Troubleshooting for system settings: With some older, migrated telephone systems, it was not possible to edit system settings. This problem has now been fixed.
• 🔄 New refresh button for the dashboard: The new refresh button in the admin interface allows you to reload the dashboard data with just one click.
• 🔑 New UI admin password for devices - provisioning: Under "Settings - Services - Telephony" you can now set a global UI admin password for all device provisioning.

This update brings many new features and fixes important bugs to make your pascom cloud telephone system even more user-friendly and stable. We look forward to your feedback! 😊

The pascom app v118.R4566 update for Windows, macOS, Ubuntu Linux and Android is now available.

The current version includes the following bug fixes:

   -  Datev integration is now automatically active again after an update.
   -  Connection problems with proxy servers fixed.
   -  Android: Fixed problems with call handling in certain scenarios.


You can find the update in our download area and via the official update channels within the pascom app.

PASCOM DOWNLOADS

📬 Your feedback counts!
We are continuously developing pascom - that's why we welcome your feedback on this release. Simply write to us directly via the feedback field.

Until now, calls to mobile devices were automatically considered as “answered” as soon as the GSM network connected the call — even if, for example, the call was directed to the user's mobile voicemail box.

👉 What’s new?

• In the mobile device settings, you will now find the option “Accept call via key press”.
  
  
  
• By default, this option is disabled (same behaviour as before).
• If enabled, when receiving a GSM call, you must press at least one DTMF key (a digit on the mobile device’s dial pad) within 4 seconds after answering the call to actually accept it.
• All other pascom apps (e.g. Softphones, WebApps) will continue to treat the call as “ringing” until the DTMF input is provided.

👉 What are the benefits?

• Prevents calls from being incorrectly considered as answered when, for example, the mobile device’s voicemail answers.
• Gives you more control over when a call is actually considered as answered.

📣 Your feedback matters!

We are continuously improving pascom. Therefore, we appreciate your feedback on this feature. Simply write to us directly via the feedback form.

The pascom TAPI v7.R176 Update for Windows is now available.

The latest version can be downloaded from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app. 

With the latest update to our pascom app, users can now attach labels to journal entries – even retrospectively! 

This feature is not only helpful for organising information but also lays the foundation for future AI-powered automation that will assign labels automatically.

✨ What’s new?

• Display of icons and colors directly on labels
• “Edit” button in the journal detail view
• Labels can now be deleted
• New label editing menu
• Intelligent filter functions

💬 Suggestions or feedback?
As always, we look forward to hearing your thoughts on the new label feature!

The new pascom Desktop App v118.R4547 update for Windows, macOS und Ubuntu Linux is now available to download.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app. 

Our pascom app is now even more reliable – especially on the go!

Thanks to a major update, ongoing calls now remain stable even when switching between Wi-Fi and mobile networks (e.g., LTE) – all automatically. Whether you're leaving the office, switching Wi-Fi networks, or getting caught in a weak mobile signal – your calls will stay connected. There might be a short audio dropout, but the call will usually continue without any interruption.

✅ This new feature works on:

• Windows, macOS, Linux
• iOS & Android smartphones
• In the office, at home, or on the move

📶 The app is now much better at recognising your network connection and reacting accordingly. It doesn't matter whether you're calling via SIP, GSM, or a combination of both technologies.

In short:
You can rely on your pascom app more than ever – even when your network connection changes.

💡 This update is included automatically in the latest version – no setup required.

📣 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this feature. Just send us your feedback directly via the feedback form in the app.

Many modern door intercom systems include their own web player. Instead of relying on special video codecs or streaming formats (which often only result in problematic functionality), we now use the system's existing web player – directly embedded in our app.

💡 How it works

• Automatic launch: When a doorbell call comes in, the app checks for a web player and launches it automatically (after accepting the call on desktops or manually on mobile devices).
• Fallback images: If no video stream is available, the app can display a current still image from the doorbell (if configured).
• Consistent UI: All views (call UI, notifications, doorbell details) now feature an "Open Video" button.

We believe this feature will significantly improve the handling of door intercom calls – especially in combination with the DTMF-based door unlocking functionality direct from the within app.

📬 Feedback? Ideas? – As always, we look forward to hearing from you!

All improvements and fixes at a glance:

• The function for restarting the telephone system has been removed from the Admin interface.
  (Background: In the event of problems, restarts cause additional load on our infrastructure, especially if many systems reboot at the same time. If required, we can restart the telephone systems)
• You can now select several mobile devices in the end device list and send the e-mail for pairing to all associated users with one click.
• The SIP registration of Gigaset DECT gateways has been improved.
• In the REST API, the /connector/action endpoint has been given a "background attribute". This means that the job is executed in the background and does not wait for the return code.