Until now, calls to mobile devices were automatically considered as “answered” as soon as the GSM network connected the call — even if, for example, the call was directed to the user's mobile voicemail box.

👉 What’s new?

• In the mobile device settings, you will now find the option “Accept call via key press”.
  
  
• By default, this option is disabled (same behaviour as before).
• If enabled, when receiving a GSM call, you must press at least one DTMF key (a digit on the mobile device’s dial pad) within 4 seconds after answering the call to actually accept it.
• All other pascom apps (e.g. Softphones, WebApps) will continue to treat the call as “ringing” until the DTMF input is provided.

👉 What are the benefits?

• Prevents calls from being incorrectly considered as answered when, for example, the mobile device’s voicemail answers.
• Gives you more control over when a call is actually considered as answered.

📣 Your feedback matters!

We are continuously improving pascom. Therefore, we appreciate your feedback on this feature. Simply write to us directly via the feedback form.