Following a successful beta phase, Pia is now available for all PASCOM cloud phone systems. Pia speaks with your callers, understands their requests, captures important information, and automatically routes calls to the right department. This allows traditional IVR menus, keypresses, and complex call flows to be replaced by natural conversations.

Try it for free through the end of September 2026

To give you plenty of time to try out Pia, we’re now launching an extended trial period.

   - Available for all cloud phone systems
   - Full feature set
   - Free use through September 30, 2026
   - No charges during the trial period

Use this time to test different use cases and discover how AI can optimize your call processes.

Easy to configure

You control Pia’s behavior using natural language prompts. With the built-in inline tools, Pia can capture information, apply labels, and forward callers directly to teams or employees. Whether it’s central call answering, intelligent call forwarding, or data capture before transferring a call: Pia can be flexibly adapted to your needs.

Step-by-Step Guide

To help you get started quickly, we’ve prepared a detailed setup guide:

Set Up the Pia AI Agent

Feedback

We’re collecting feedback in the forum. Just leave a comment on this post. We look forward to hearing from you.

With the new DATEV Contact Importer, you can now import your client contacts directly into PASCOM’s global company directory. This means contact information is available not only in the DATEV workstation but also locally in the PASCOM apps on your desktop and smartphone.

Client Data Available Everywhere

Once synchronization is set up, your DATEV contacts are automatically synchronized with the global company directory. All users benefit from a centralized contact database accessible across all devices. This allows employees to immediately recognize their clients, whether they’re working in the office, from home, or on the go.

Set it up once, sync automatically

The DATEV Contact Importer connects to a PASCOM app on a DATEV workstation. Synchronization then occurs automatically in the background, without any additional effort in your day-to-day operations. Instructions for setting up the DATEV Contact Importer can be found in the documentation.

Perfect for tax firms

Continue managing your clients in DATEV while ensuring that important contact information is available throughout the PASCOM phone system, providing a better overview for your entire team.

Feedback

We look forward to your feedback and hearing about your experiences with this new feature - feel free to share them directly in this post. This will help us continue to improve our solution.

Manage blocked phone numbers centrally in the Admin Dashboard and prevent unwanted calls with just a few clicks. Recurring marketing calls, spam calls, or nuisance callers disrupt business processes and consume valuable resources. With the new "Blocked Phonenumbers" feature, administrators can centrally manage unwanted phone numbers and add them to a block list.

How does it work?

The new feature can be found in Admin Dashboard → Trunks → Blocked Phonenumbers. From there, new block entries can be easily created and managed. The following options are available for each entry:

Name:
A freely selectable name for easier management and identification. The name is used for organizational purposes only.

Phone Number:
Enter the number you would like to block. Phone numbers are currently not validated, allowing flexible input and support for various number formats.

Enabled:
A toggle switch allows the entry to be activated or deactivated at any time. This makes it easy to test rules or temporarily disable a block without removing it.

Match Type:
Administrators can choose between the matching methods "Exact" or "Begins with". This is particularly useful for recurring spam campaigns originating from the same phone number range.

The new feature is automatically available with the latest Cloud PBX update and can be used immediately.

Feedback

We look forward to hearing your feedback and experiences with this new feature. Feel free to share your thoughts directly in this post. Your feedback helps us continuously improve our solution.

The PASCOM Cloud Phone System is getting a handy new feature. Starting now, you can forward call log entries directly to colleagues via chat or email. This makes manually copying phone numbers and customer data a thing of the past. You’ll save valuable time in your daily work.

Share call log data instantly with colleagues or your team. All important caller information is automatically included. Your colleagues will have all the necessary information at a glance.

How does it work?
You’ll find the new feature right in your call log. Right-click on the entry you want. Select the appropriate forwarding option from the context menu. The log data for the entry is immediately transferred to the chat or email.

Your Feedback
Please let us know what you think of this new feature. We look forward to your feedback and your experiences.

We have released a new feature update for the PASCOM Cloud Phone System. Starting now, our AI agent automatically summarizes your voicemails. This gives you a quick overview of longer voicemail messages.

Quick overview of long messages
Previously, you had to listen to every voicemail in its entirety or read the entire text. Now, the PASCOM AI agent generates short, concise sentences that immediately convey the essence of the message. This allows you to respond more quickly to important inquiries.

Of course, you can also search through the voicemail summaries. This makes it easy to quickly find important information later on. It saves valuable time in your daily work.

Ready to use immediately without configuration
You don’t need to make any extra settings for this new feature. All you have to do is enable transcription for voicemail messages on the cloud PBX.

Your opinion matters to us
We look forward to your feedback and hearing about your experiences with this new feature.

After a successful beta phase, our intelligent Welcome AI Agent is now available to all PASCOM Cloud customers. With this new feature, we are bringing the benefits of artificial intelligence directly to your phone system.

Professional greeting from the first second

The Welcome AI Agent allows you to address your callers in a personalized and professional manner. It interacts efficiently with your customers before they are put through to a human employee. This ensures a first-class service experience while simultaneously relieving your team.

Simple configuration without programming effort

You do not need any technical expertise for the setup. The configuration is done entirely in natural language. You simply give the agent instructions on how it should behave.

• Time-based greetings.
• Identification of p.e. VIP customers using labels.
• Targeted information for specific caller groups.

Test extensively with the integrated simulator

To ensure everything runs smoothly, we have integrated a simulator directly into the Admin Dashboard. You can simulate calls there and test the logic of your agent extensively. Only when you are satisfied with the results do you activate the function for your customers.

You'll find detailed setup instructions in our documentation.

Your opinion matters to us

Have you already tried the new Welcome AI Agent? We look forward to your feedback and your first experiences with this new feature.

Now you can manage your availability even more effectively! Following a successful test phase, the smart upgrade for the direct-dial switch is now available to all pascom customers. Simply combine your direct-dial switch with intelligent time control to manage call forwarding, actions, and conditions with even greater precision and fully automatically.

Here's how the new timer works:

With this update, you can now set custom schedules as rules for your extension switches:

• Set specific times: Assign a specific schedule to your extension switch.
• Combine rules flexibly: Create multiple rules that work together intelligently.
• Use the fully automatic mode: For example, have the relevant switches turn on right at the start of the workday and turn off automatically at the end of the day.

Use it now! 🚀 This feature is now available and ready to use in your pascom Cloud. Set up your time-controlled extension switch right away and let the system handle the rest.

We hope you enjoy automating your processes, and as always, we look forward to your feedback!

The wait is over! Following a successful BETA phase, the WhatsApp Business Connector is now officially available to all customers in the pascom Cloud. Take your customer service to the next level and communicate where your customers are.

Professional Communication via WhatsApp 🚀

With the official release of the WhatsApp Business Connector, you can seamlessly integrate one of the world's most popular communication channels into your pascom ecosystem. Key highlights include:

• ✨ Centralized Platform: Send and receive WhatsApp messages directly within the pascom app – all your channels in one place.
• ✨ Boost Team Collaboration: WhatsApp communication is elegantly handled via pascom Teams, improving internal coordination and productivity.
• ✨ Use Your Landline Number: Use any number for your WhatsApp Business account – including your existing landline number!
• ✨ GDPR Compliant & Professional: Use approved message templates for initial contact and exchange unlimited free-text messages within the 24-hour session window.

Get Started Now 🛠️

Activating the WhatsApp Business Connector only takes a few minutes. We have prepared detailed guides to help you get started:

• 👉 Guide: Setting up the WhatsApp Business Connector
• 👉 Guide: Using WhatsApp in the pascom App

📬 Your feedback matters!

We are thrilled to officially release this feature to all our customers. Share your experiences and suggestions directly via the feedback field. Your input helps us make pascom even better!

We are pleased to present an important new feature in the mypascom Portal: XRechnung is here!

What does this mean for you?

✅ Machine-readable & standardized: Your invoices are now automatically transmitted in a future-proof format.

✅ Legally compliant & compliant: From 2025, companies in Germany must be able to receive and process XRechnungen. With mypascom, you are perfectly prepared!

✅ Efficient invoice dispatch: By default, you will now receive your invoices in the mypascom Portal as both a PDF and an XRechnung via email.

You can also switch completely to XRechnung now.

We look forward to your feedback! 💬

Discover the future of communication! With our brand new AI agents in the pascom Cloud Phone System, you'll elevate your customer service to a new level. Say goodbye to manual data collection and welcome intelligent support that makes your calls more efficient and insightful. Are you ready to experience the revolution in call management yourself? Try it now!

🤖 AI Agents in the pascom Call Journal

•     Benefit from intelligent call processing by our AI agents! From now on, you can view the caller data collected by AI agents directly in the team journal of your pascom app.
•     AI Journal Entries: The entries are specially marked and stand out with a color gradient.
•     Captured Data: Important information such as the reason for the call, date of birth or the caller's name is displayed in purple labels with an AI symbol.
•     Call Summary: Directly below the labels, you will find a concise summary of the call, created by the AI agent.
•     Call Recording: The complete call recording is available directly in the journal entry.

Setting up our AI agents is incredibly easy and done in just a few steps! Use our pre-built templates, specially tailored for industries such as doctors and tax consultants, to get started immediately. Or configure your very own AI agent from scratch - exactly according to your individual requirements.

🚀 We are excited about your feedback on these innovations 

Share your experiences and suggestions with us so that we can continuously improve our products.