The PASCOM Cloud Phone System is getting a handy new feature. Starting now, you can forward call log entries directly to colleagues via chat or email. This makes manually copying phone numbers and customer data a thing of the past. You’ll save valuable time in your daily work.

Share call log data instantly with colleagues or your team. All important caller information is automatically included. Your colleagues will have all the necessary information at a glance.

How does it work?
You’ll find the new feature right in your call log. Right-click on the entry you want. Select the appropriate forwarding option from the context menu. The log data for the entry is immediately transferred to the chat or email.

Your Feedback
Please let us know what you think of this new feature. We look forward to your feedback and your experiences.

We have released a new feature update for the PASCOM Cloud Phone System. Starting now, our AI agent automatically summarizes your voicemails. This gives you a quick overview of longer voicemail messages.

Quick overview of long messages
Previously, you had to listen to every voicemail in its entirety or read the entire text. Now, the PASCOM AI agent generates short, concise sentences that immediately convey the essence of the message. This allows you to respond more quickly to important inquiries.

Of course, you can also search through the voicemail summaries. This makes it easy to quickly find important information later on. It saves valuable time in your daily work.

Ready to use immediately without configuration
You don’t need to make any extra settings for this new feature. All you have to do is enable transcription for voicemail messages on the cloud PBX.

Your opinion matters to us
We look forward to your feedback and hearing about your experiences with this new feature.

After a successful beta phase, our intelligent Welcome AI Agent is now available to all PASCOM Cloud customers. With this new feature, we are bringing the benefits of artificial intelligence directly to your phone system.

Professional greeting from the first second

The Welcome AI Agent allows you to address your callers in a personalized and professional manner. It interacts efficiently with your customers before they are put through to a human employee. This ensures a first-class service experience while simultaneously relieving your team.

Simple configuration without programming effort

You do not need any technical expertise for the setup. The configuration is done entirely in natural language. You simply give the agent instructions on how it should behave.

• Time-based greetings.
• Identification of p.e. VIP customers using labels.
• Targeted information for specific caller groups.

Test extensively with the integrated simulator

To ensure everything runs smoothly, we have integrated a simulator directly into the Admin Dashboard. You can simulate calls there and test the logic of your agent extensively. Only when you are satisfied with the results do you activate the function for your customers.

You'll find detailed setup instructions in our documentation.

Your opinion matters to us

Have you already tried the new Welcome AI Agent? We look forward to your feedback and your first experiences with this new feature.

Now you can manage your availability even more effectively! Following a successful test phase, the smart upgrade for the direct-dial switch is now available to all pascom customers. Simply combine your direct-dial switch with intelligent time control to manage call forwarding, actions, and conditions with even greater precision and fully automatically.

Here's how the new timer works:

With this update, you can now set custom schedules as rules for your extension switches:

• Set specific times: Assign a specific schedule to your extension switch.
• Combine rules flexibly: Create multiple rules that work together intelligently.
• Use the fully automatic mode: For example, have the relevant switches turn on right at the start of the workday and turn off automatically at the end of the day.

Use it now! 🚀 This feature is now available and ready to use in your pascom Cloud. Set up your time-controlled extension switch right away and let the system handle the rest.

We hope you enjoy automating your processes, and as always, we look forward to your feedback!

The wait is over! Following a successful BETA phase, the WhatsApp Business Connector is now officially available to all customers in the pascom Cloud. Take your customer service to the next level and communicate where your customers are.

Professional Communication via WhatsApp 🚀

With the official release of the WhatsApp Business Connector, you can seamlessly integrate one of the world's most popular communication channels into your pascom ecosystem. Key highlights include:

• ✨ Centralized Platform: Send and receive WhatsApp messages directly within the pascom app – all your channels in one place.
• ✨ Boost Team Collaboration: WhatsApp communication is elegantly handled via pascom Teams, improving internal coordination and productivity.
• ✨ Use Your Landline Number: Use any number for your WhatsApp Business account – including your existing landline number!
• ✨ GDPR Compliant & Professional: Use approved message templates for initial contact and exchange unlimited free-text messages within the 24-hour session window.

Get Started Now 🛠️

Activating the WhatsApp Business Connector only takes a few minutes. We have prepared detailed guides to help you get started:

• 👉 Guide: Setting up the WhatsApp Business Connector
• 👉 Guide: Using WhatsApp in the pascom App

📬 Your feedback matters!

We are thrilled to officially release this feature to all our customers. Share your experiences and suggestions directly via the feedback field. Your input helps us make pascom even better!

We are pleased to present an important new feature in the mypascom Portal: XRechnung is here!

What does this mean for you?

✅ Machine-readable & standardized: Your invoices are now automatically transmitted in a future-proof format.

✅ Legally compliant & compliant: From 2025, companies in Germany must be able to receive and process XRechnungen. With mypascom, you are perfectly prepared!

✅ Efficient invoice dispatch: By default, you will now receive your invoices in the mypascom Portal as both a PDF and an XRechnung via email.

You can also switch completely to XRechnung now.

We look forward to your feedback! 💬

Discover the future of communication! With our brand new AI agents in the pascom Cloud Phone System, you'll elevate your customer service to a new level. Say goodbye to manual data collection and welcome intelligent support that makes your calls more efficient and insightful. Are you ready to experience the revolution in call management yourself? Try it now!

🤖 AI Agents in the pascom Call Journal

•     Benefit from intelligent call processing by our AI agents! From now on, you can view the caller data collected by AI agents directly in the team journal of your pascom app.
•     AI Journal Entries: The entries are specially marked and stand out with a color gradient.
•     Captured Data: Important information such as the reason for the call, date of birth or the caller's name is displayed in purple labels with an AI symbol.
•     Call Summary: Directly below the labels, you will find a concise summary of the call, created by the AI agent.
•     Call Recording: The complete call recording is available directly in the journal entry.

Setting up our AI agents is incredibly easy and done in just a few steps! Use our pre-built templates, specially tailored for industries such as doctors and tax consultants, to get started immediately. Or configure your very own AI agent from scratch - exactly according to your individual requirements.

🚀 We are excited about your feedback on these innovations 

Share your experiences and suggestions with us so that we can continuously improve our products.

Utilize the powerful AI transcriptions of your pascom phone system directly in the pascom App! This new function automatically converts your call recordings into text, allowing you to quickly and clearly view all important content of your phone calls. You can conveniently find the transcribed texts in the respective journal entry of the call log – so you always keep an overview and can manage your conversations even more easily.

✅ Quick Overview: Find important information at a glance, without having to listen to long audio files.

🔍 Searchable: Easily search for keywords in your transcribed conversations.

✍️ Simple Management: Process the entries with additional notes directly in the journal entry.

Easily identify transcribed entries by a REC symbol in the call log and by an AI robot avatar in the notes. 🤖

Administrators can easily activate AI transcription in the recording system.

A guide to AI transcriptions of call recordings can be found here.

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We look forward to your feedback on this new feature! 

Share your experiences and suggestions with us so that we can continuously improve our products.

With our latest update to the mypascom customer portal, we want to make the porting process even more convenient and efficient. We know that when transferring a phone number to pascom, it is often necessary to compile documents or obtain information—and we have now created a practical solution for exactly that.

From now on, you can easily pause the porting process, save it, and then continue later -without losing any data or having to re-enter information.

✨ The most important information at a glance

• Save progress:
  During the porting process, you have two save points available—one before uploading the phone bill and one before uploading the porting order.
  You can find saved drafts in the "Orders" → "Drafts" menu.
  
  
  
  
  
  
• Continue later:
  Any saved draft can be opened and continued at any time.
  
  
  
  
  
• Automatic draft detection:
  If you start a porting process for the same telephone system again, the system recognizes existing drafts and offers to continue them.

Try out the new feature directly in the mypascom customer portal!

Your feedback is important to us:
Do you have any suggestions, requests, or ideas for improvement? Please feel free to share your feedback with us.

With the new outbound call rules (also known as identities), making outbound calls is now even more flexible and transparent. In your pascom app, you can easily select the identity with which a call should be made.

More control over your caller identity:

This gives you the following options:

•     Calls can be made in your own name.
•     Alternatively, you can select a team to which you belong—for example, "Support," "Sales," or "Accounts."
•     This allows you to maintain control over which phone number your conversation partner sees and in which context the call is made.

Callbacks directly from the call history:

Another highlight: callbacks from the call history are now automatically initiated with the appropriate originating phone number. For example, if you a missed call to the "Support" team, the callback will be made directly via the support phone number – without any manual switching or additional clicks.

Easy setup:

This feature is available with the latest pascom app version v119. The setup is straightforward: in the team settings of your pascom telephone system, simply specify the line via which a team should make external calls – and everything is ready to go.

Feedback or suggestions?

Your opinion matters—please feel free to give us feedback directly via this post.