See the latest features, improvements, and product updates
The PASCOM TAPI 7.R211 Update for Windows is now available.
- Minor bug fixes and internal improvements.
The latest version can be downloaded from our downloads section:
PASCOM DOWNLOADS
📬 Your feedback matters!
We're constantly improving PASCOM – so we’d love to hear your thoughts on this release.
Our new AI agent is now entering the beta phase. Pia speaks directly with callers, understands their concerns, and handles tasks that were previously often managed through IVRs, keypresses, or complex call flows. This helps callers reach the right person faster and ensures your team has key information before the call even begins. There are no costs during the beta phase.
Located under: Call Distribution → AI Agents → Add
You describe the behavior in natural language. A template is provided to help you get started quickly. Pia is an interactive agent: instead of a one-time message, she can handle multi-step follow-up questions and conversation flows of any complexity.
With / in the prompt, you incorporate actual actions instead of just describing them in text:
The recorded labels are available to the employee during the transferred call. No one has to ask for the customer number a second time.
Upon request, Pia records the outcome of the call—call transferred, caller hung up, service unavailable. This label can be used in call distribution for follow-up actions and analysis.
You can choose the model and voice, and we clearly disclose the hosting details. The models are hosted at Microsoft’s EU data center—the basis for our ISO certification, GDPR compliance, and our audit reports.
Recommendation: Start with the Mini model. It’s sufficient for standard use cases like call routing. For more complex workflows, it’s worth testing the larger models. That’s exactly why we’re interested in your feedback.
Pia can handle as many concurrent calls as there are CUs, with no limit. Important: Pia does not use up any licenses in the process—the CUs simply serve as a cap. We still recommend setting a limit (e.g., 3 concurrent calls) to prevent unnecessary minutes from accumulating during peak call volumes. A budget limit will also be introduced with the release.
Pia is free throughout the entire beta period. When you create an account, you’ll see a note about future billing—after the release, you’ll be billed by the minute based on your actual usage.
In the introductory video, we walk you through the setup step by step and show you how we use Pia ourselves at our headquarters.
We're collecting feedback in the forum. Just leave a comment on this post. We're looking forward to hearing from you.
Manage blocked phone numbers centrally in the Admin Dashboard and prevent unwanted calls with just a few clicks. Recurring marketing calls, spam calls, or nuisance callers disrupt business processes and consume valuable resources. With the new "Blocked Phonenumbers" feature, administrators can centrally manage unwanted phone numbers and add them to a block list.
How does it work?
The new feature can be found in Admin Dashboard → Trunks → Blocked Phonenumbers. From there, new block entries can be easily created and managed. The following options are available for each entry:
Name:
A freely selectable name for easier management and identification. The name is used for organizational purposes only.
Phone Number:
Enter the number you would like to block. Phone numbers are currently not validated, allowing flexible input and support for various number formats.
Enabled:
A toggle switch allows the entry to be activated or deactivated at any time. This makes it easy to test rules or temporarily disable a block without removing it.
Match Type:
Administrators can choose between the matching methods "Exact" or "Begins with". This is particularly useful for recurring spam campaigns originating from the same phone number range.
The new feature is automatically available with the latest Cloud PBX update and can be used immediately.
Feedback
We look forward to hearing your feedback and experiences with this new feature. Feel free to share your thoughts directly in this post. Your feedback helps us continuously improve our solution.
The new PASCOM App v120.R5110 update is now available to download.
The newest version can be downloaded directly from our downloads section:
PASCOM DOWNLOADS
📬 Your feedback matters!
We're constantly improving PASCOM – so we’d love to hear your thoughts on this release.
A new update for PASCOM Cloud is available. Look forward to new features, improvements, and bug fixes that make the system even more powerful and user-friendly.
All changes at a glance:
Good news: We've completely reimagined our PASCOM app - we've revamped everything from the ground up. Using state-of-the-art technology, we've updated the app's foundation to offer you even better performance and stability.
The best part? Your usual user experience remains the same.
You’ll continue to benefit from the familiar interface—but now it’s faster, more robust, and significantly more efficient for everyday use.
Since this is an early beta preview of the PASCOM app, not all features are available yet.
In addition to the desktop versions, there is now also a web app that you can use flexibly through your browser - no installation required, anytime and from anywhere.
The new pascom App v120.R5073 update is now available to download.
The newest version can be downloaded directly from our downloads section:
PASCOM DOWNLOADS
📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release.
Starting August 1, 2026, we will only support version 7.R188 and higher for our PASCOM TAPI.
Important:
The deadline for updating your TAPI version is July 31, 2026.
Your next steps:
Please act promptly and check the TAPI versions currently in use on your Windows systems. Please ensure that at least version 7.R188 is installed on the devices using PASCOM TAPI.
Our tip:
Allow sufficient time for updates and contact your IT system administrator or PASCOM sales partner if necessary.
If you have any questions, our support team is happy to assist you.
Starting August 1, 2026, the PASCOM Mobile App will support Android 13 and newer versions only.
Affected versions:
Support for Android 10, 11, and 12 will end with the upcoming release (v121).
What you should do:
Please review your devices early and ensure they can be updated to Android 13 or higher.
Our recommendation:
Allow sufficient time for updates or possible device replacements, and contact your IT administrator or PASCOM partner if needed.
If you have any questions, our team will be happy to assist.
The PASCOM Cloud Phone System is getting a handy new feature. Starting now, you can forward call log entries directly to colleagues via chat or email. This makes manually copying phone numbers and customer data a thing of the past. You’ll save valuable time in your daily work.
Share call log data instantly with colleagues or your team. All important caller information is automatically included. Your colleagues will have all the necessary information at a glance.
How does it work?
You’ll find the new feature right in your call log. Right-click on the entry you want. Select the appropriate forwarding option from the context menu. The log data for the entry is immediately transferred to the chat or email.
Your Feedback
Please let us know what you think of this new feature. We look forward to your feedback and your experiences.
