After a successful beta phase, our intelligent Welcome AI Agent is now available to all PASCOM Cloud customers. With this new feature, we are bringing the benefits of artificial intelligence directly to your phone system.

Professional greeting from the first second

The Welcome AI Agent allows you to address your callers in a personalized and professional manner. It interacts efficiently with your customers before they are put through to a human employee. This ensures a first-class service experience while simultaneously relieving your team.

Simple configuration without programming effort

You do not need any technical expertise for the setup. The configuration is done entirely in natural language. You simply give the agent instructions on how it should behave.

• Time-based greetings.
• Identification of p.e. VIP customers using labels.
• Targeted information for specific caller groups.

Test extensively with the integrated simulator

To ensure everything runs smoothly, we have integrated a simulator directly into the Admin Dashboard. You can simulate calls there and test the logic of your agent extensively. Only when you are satisfied with the results do you activate the function for your customers.

You'll find detailed setup instructions in our documentation.

Your opinion matters to us

Have you already tried the new Welcome AI Agent? We look forward to your feedback and your first experiences with this new feature.