A new update for PASCOM Cloud is available. Look forward to new features, improvements, and bug fixes that make the system even more powerful and user-friendly.

All changes at a glance:

• A new setup wizard has been added for the initial configuration of the phone system and for inviting users to the system.
• New effects have been added to the admin interface.
• A new UI design for database restoration has been implemented.
• Asterisk version updated from 20 to 22 LTS.
• Support for the Gigaset N770 DECT multi-cell has been added.
• New predefined national emergency numbers for Germany, Austria, and Switzerland have been added.
• Connectors that had background automation configured could not be completely deleted. The automation continued to run in the background even though the connector had already been removed. This bug has been fixed.
• Grafana Analytics update to version 12.3.3.
• New static thresholds have been added for various services on the PASCOM Cloud PBX. For more information, see the documentation.
  
  
  We look forward to your feedback
  
  Please share your experiences and suggestions with us so that we can continuously improve our products.

Good news: We've completely reimagined our PASCOM app - we've revamped everything from the ground up. Using state-of-the-art technology, we've updated the app's foundation to offer you even better performance and stability.

The best part? Your usual user experience remains the same.
You’ll continue to benefit from the familiar interface—but now it’s faster, more robust, and significantly more efficient for everyday use.
Since this is an early beta preview of the PASCOM app, not all features are available yet.

New: The PASCOM app is now available directly in your browser

In addition to the desktop versions, there is now also a web app that you can use flexibly through your browser - no installation required, anytime and from anywhere.

Get started right now:

macOS Download

Windows Download

WebApp im Browser

The new pascom App v120.R5073 update is now available to download.

•  It fixes crash issues on macOS 26.4.1 Tahoe and newer.
• Update contains a lot of smaller bugfixes.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release.

Starting August 1, 2026, we will only support version 7.R188 and higher for our PASCOM TAPI.

Important:
The deadline for updating your TAPI version is July 31, 2026.

Your next steps:
Please act promptly and check the TAPI versions currently in use on your Windows systems. Please ensure that at least version 7.R188 is installed on the devices using PASCOM TAPI.

Our tip:
Allow sufficient time for updates and contact your IT system administrator or PASCOM sales partner if necessary.

If you have any questions, our support team is happy to assist you.

Starting August 1, 2026, the PASCOM Mobile App will support Android 13 and newer versions only.

Affected versions:
Support for Android 10, 11, and 12 will end with the upcoming release (v121).

What you should do:
Please review your devices early and ensure they can be updated to Android 13 or higher.

Our recommendation:
Allow sufficient time for updates or possible device replacements, and contact your IT administrator or PASCOM partner if needed.

If you have any questions, our team will be happy to assist.

The PASCOM Cloud Phone System is getting a handy new feature. Starting now, you can forward call log entries directly to colleagues via chat or email. This makes manually copying phone numbers and customer data a thing of the past. You’ll save valuable time in your daily work.

Share call log data instantly with colleagues or your team. All important caller information is automatically included. Your colleagues will have all the necessary information at a glance.

How does it work?
You’ll find the new feature right in your call log. Right-click on the entry you want. Select the appropriate forwarding option from the context menu. The log data for the entry is immediately transferred to the chat or email.

Your Feedback
Please let us know what you think of this new feature. We look forward to your feedback and your experiences.

We have released a new feature update for the PASCOM Cloud Phone System. Starting now, our AI agent automatically summarizes your voicemails. This gives you a quick overview of longer voicemail messages.

Quick overview of long messages
Previously, you had to listen to every voicemail in its entirety or read the entire text. Now, the PASCOM AI agent generates short, concise sentences that immediately convey the essence of the message. This allows you to respond more quickly to important inquiries.

Of course, you can also search through the voicemail summaries. This makes it easy to quickly find important information later on. It saves valuable time in your daily work.

Ready to use immediately without configuration
You don’t need to make any extra settings for this new feature. All you have to do is enable transcription for voicemail messages on the cloud PBX.

Your opinion matters to us
We look forward to your feedback and hearing about your experiences with this new feature.

The new pascom App v120.R4979 update for Windows is now available to download.

• WhatsApp UI reworked and improved.
• Fixed an issue with button controls on certain Yealink headsets (e.g., WH68).

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release.

After a successful beta phase, our intelligent Welcome AI Agent is now available to all PASCOM Cloud customers. With this new feature, we are bringing the benefits of artificial intelligence directly to your phone system.

Professional greeting from the first second

The Welcome AI Agent allows you to address your callers in a personalized and professional manner. It interacts efficiently with your customers before they are put through to a human employee. This ensures a first-class service experience while simultaneously relieving your team.

Simple configuration without programming effort

You do not need any technical expertise for the setup. The configuration is done entirely in natural language. You simply give the agent instructions on how it should behave.

• Time-based greetings.
• Identification of p.e. VIP customers using labels.
• Targeted information for specific caller groups.

Test extensively with the integrated simulator

To ensure everything runs smoothly, we have integrated a simulator directly into the Admin Dashboard. You can simulate calls there and test the logic of your agent extensively. Only when you are satisfied with the results do you activate the function for your customers.

You'll find detailed setup instructions in our documentation.

Your opinion matters to us

Have you already tried the new Welcome AI Agent? We look forward to your feedback and your first experiences with this new feature.

A new update for PASCOM Cloud is available. Look forward to new features, improvements, and bug fixes that make the system even more powerful and user-friendly.

All changes at a glance:

•     Fixed an issue where new app profiles could not be saved if they included a call forwarding.
•     Removed the Gamma / HFO Trunk Template. This external provider is no longer supported.
•     Removed the Deutsche Telefon Trunk Template. This external provider is no longer supported.
•     Improved the WhatsApp Connector. Call status now works more reliably.

We look forward to your feedback

Please share your experiences and suggestions with us so that we can continuously improve our products.