A new update for PASCOM Cloud is available. Look forward to new features, improvements, and bug fixes that make the system even more powerful and user-friendly.

All changes at a glance:

• Added a new progress indicator when deleting multiple objects at once.
• Fixed a "Subscription State" error on Snom phones. This error occurred after removing call forwarding rules.
• Fixed a display error in the list of received faxes.
• The welcome agent and AI agent for the smart voicemailbox can now also be used for users.
• In the call blocking list, you can now select calls from the call log to quickly block them.

New UI for Call Distributors with a New Action Editor

We've completely redesigned the user interface of our call distribution system. The result: a fresh design, a clearer structure, and significantly easier operation. With the new action editor, you can now create complex workflows more intuitively than ever before. Actions and conditions can be logically linked and are easy to understand at a glance.

We look forward to your feedback

Please share your experiences and suggestions with us so that we can continuously improve our products.

The new pascom App v121.R5138 update is now available to download.

• Update contains a lot of smaller bugfixes.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release.

The PASCOM TAPI 7.R211 Update for Windows is now available.

- Minor bug fixes and internal improvements.

The latest version can be downloaded from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving PASCOM – so we’d love to hear your thoughts on this release.

Microsoft will discontinue the Exchange Web Services (EWS) service for Exchange Online on April 1, 2027. This will also affect the EWS-based Microsoft Exchange Connector in the PASCOM Cloud PBX.

What's changing?

The current Microsoft Exchange Connector uses the Exchange Web Services (EWS) provided by Microsoft to make contacts from Exchange Online available in PASCOM. Since Microsoft will discontinue this service on April 1, 2027, the connector will no longer be able to retrieve data after that date. The connection to Exchange Online will then no longer work.

What do you need to do?

If you are currently using the Microsoft Exchange Connector with Exchange Online, you must switch to the new Microsoft 365 Contacts Connector before April 1, 2027.

You can find the setup documentation here: Microsoft 365 Contacts

Is there an automatic migration process?

No.

There is no automatic migration to the Microsoft 365 Contacts Connector. The migration must be performed manually by your administrator or PASCOM partner.

No action is required if you are not using the Microsoft Exchange Connector in the PASCOM Cloud phone system.

Our new AI agent is now entering the beta phase. Pia speaks directly with callers, understands their concerns, and handles tasks that were previously often managed through IVRs, keypresses, or complex call flows. This helps callers reach the right person faster and ensures your team has key information before the call even begins. There are no costs during the beta phase.

Located under: Call Distribution → AI Agents → Add

Configuration via Text Prompt

You describe the behavior in natural language. A template is provided to help you get started quickly. Pia is an interactive agent: instead of a one-time message, she can handle multi-step follow-up questions and conversation flows of any complexity.

Inline-Tools via Slash-Command

With / in the prompt, you incorporate actual actions instead of just describing them in text:

• Forward to a team (e.g., Support, Sales)
• Request a value and save it in a label (e.g., customer number, issue, ...)

The recorded labels are available to the employee during the transferred call. No one has to ask for the customer number a second time.

Call Result Label

Upon request, Pia records the outcome of the call—call transferred, caller hung up, service unavailable. This label can be used in call distribution for follow-up actions and analysis.

Model, Voice, and Hosting

You can choose the model and voice, and we clearly disclose the hosting details. The models are hosted at Microsoft’s EU data center—the basis for our ISO certification, GDPR compliance, and our audit reports.

Recommendation: Start with the Mini model. It’s sufficient for standard use cases like call routing. For more complex workflows, it’s worth testing the larger models. That’s exactly why we’re interested in your feedback.

Limit the number of simultaneous conversations

Pia can handle as many concurrent calls as there are CUs, with no limit. Important: Pia does not use up any licenses in the process—the CUs simply serve as a cap. We still recommend setting a limit (e.g., 3 concurrent calls) to prevent unnecessary minutes from accumulating during peak call volumes. A budget limit will also be introduced with the release.

Billing

Pia is free throughout the entire beta period. When you create an account, you’ll see a note about future billing—after the release, you’ll be billed by the minute based on your actual usage.

We'll explain in more detail how Pia works

In the introductory video, we walk you through the setup step by step and show you how we use Pia ourselves at our headquarters.

Feedback

We're collecting feedback in the forum. Just leave a comment on this post. We're looking forward to hearing from you.

Manage blocked phone numbers centrally in the Admin Dashboard and prevent unwanted calls with just a few clicks. Recurring marketing calls, spam calls, or nuisance callers disrupt business processes and consume valuable resources. With the new "Blocked Phonenumbers" feature, administrators can centrally manage unwanted phone numbers and add them to a block list.

How does it work?

The new feature can be found in Admin Dashboard → Trunks → Blocked Phonenumbers. From there, new block entries can be easily created and managed. The following options are available for each entry:

Name:
A freely selectable name for easier management and identification. The name is used for organizational purposes only.

Phone Number:
Enter the number you would like to block. Phone numbers are currently not validated, allowing flexible input and support for various number formats.

Enabled:
A toggle switch allows the entry to be activated or deactivated at any time. This makes it easy to test rules or temporarily disable a block without removing it.

Match Type:
Administrators can choose between the matching methods "Exact" or "Begins with". This is particularly useful for recurring spam campaigns originating from the same phone number range.

The new feature is automatically available with the latest Cloud PBX update and can be used immediately.

Feedback

We look forward to hearing your feedback and experiences with this new feature. Feel free to share your thoughts directly in this post. Your feedback helps us continuously improve our solution.

The new PASCOM App v120.R5110 update is now available to download.

• Update contains a lot of smaller bugfixes.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving PASCOM – so we’d love to hear your thoughts on this release.

A new update for PASCOM Cloud is available. Look forward to new features, improvements, and bug fixes that make the system even more powerful and user-friendly.

All changes at a glance:

• A new setup wizard has been added for the initial configuration of the phone system and for inviting users to the system.
• New effects have been added to the admin interface.
• A new UI design for database restoration has been implemented.
• Asterisk version updated from 20 to 22 LTS.
• Support for the Gigaset N770 DECT multi-cell has been added.
• New predefined national emergency numbers for Germany, Austria, and Switzerland have been added.
• Connectors that had background automation configured could not be completely deleted. The automation continued to run in the background even though the connector had already been removed. This bug has been fixed.
• Grafana Analytics update to version 12.3.3.
• New static thresholds have been added for various services on the PASCOM Cloud PBX. For more information, see the documentation.
  
  
  We look forward to your feedback
  
  Please share your experiences and suggestions with us so that we can continuously improve our products.

Good news: We've completely reimagined our PASCOM app - we've revamped everything from the ground up. Using state-of-the-art technology, we've updated the app's foundation to offer you even better performance and stability.

The best part? Your usual user experience remains the same.
You’ll continue to benefit from the familiar interface—but now it’s faster, more robust, and significantly more efficient for everyday use.
Since this is an early beta preview of the PASCOM app, not all features are available yet.

New: The PASCOM app is now available directly in your browser

In addition to the desktop versions, there is now also a web app that you can use flexibly through your browser - no installation required, anytime and from anywhere.

Get started right now:

macOS Download

Windows Download

WebApp im Browser

The new pascom App v120.R5073 update is now available to download.

•  It fixes crash issues on macOS 26.4.1 Tahoe and newer.
• Update contains a lot of smaller bugfixes.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release.