Starting January 1, 2027, the PASCOM Mobile App will support iOS 18 and newer versions only.

Affected versions:
All iOS versions older than version 18 are no longer supported.

What you should do:
Please review your devices early and ensure they can be updated to iOS 18 or higher.

Our recommendation:
Allow sufficient time for updates or possible device replacements, and contact your IT administrator or PASCOM partner if needed.

If you require any further assistance, our team will be happy to assist.

The new pascom App v121.R5192 update for windows is now available to download.

• RDP mode has been improved when used in conjunction with ThinClient Workstation mode.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release.

A new update for PASCOM Cloud is available. Look forward to new features, improvements, and bug fixes that make the system even more powerful and user-friendly.

All changes at a glance:

• A new dashboard has been implemented in Grafana. You can now analyze call quality.
• A new dashboard has been implemented in Grafana. Our AI agent, Pia, now has her own statistics overview for analysis.
• If the name of an extension was changed, the name in the PASCOM app did not update. This bug has been fixed.

We look forward to your feedback

Please share your experiences and suggestions with us so that we can continuously improve our products.

• Click the "Sign in with DATEV" button
• Authenticate using SmartLogin, SmartCard, or mIDentity
• Grant the required permissions
• Done
  
  

The new pascom App v121.R5172 update is now available to download.

• Update contains a lot of smaller bugfixes.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release.

Following a successful beta phase, Pia is now available for all PASCOM cloud phone systems. Pia speaks with your callers, understands their requests, captures important information, and automatically routes calls to the right department. This allows traditional IVR menus, keypresses, and complex call flows to be replaced by natural conversations.

Try it for free through the end of September 2026

To give you plenty of time to try out Pia, we’re now launching an extended trial period.

   - Available for all cloud phone systems
   - Full feature set
   - Free use through September 30, 2026
   - No charges during the trial period

Use this time to test different use cases and discover how AI can optimize your call processes.

Easy to configure

You control Pia’s behavior using natural language prompts. With the built-in inline tools, Pia can capture information, apply labels, and forward callers directly to teams or employees. Whether it’s central call answering, intelligent call forwarding, or data capture before transferring a call: Pia can be flexibly adapted to your needs.

Step-by-Step Guide

To help you get started quickly, we’ve prepared a detailed setup guide:

Set Up the Pia AI Agent

Feedback

We’re collecting feedback in the forum. Just leave a comment on this post. We look forward to hearing from you.

With the new DATEV Contact Importer, you can now import your client contacts directly into PASCOM’s global company directory. This means contact information is available not only in the DATEV workstation but also locally in the PASCOM apps on your desktop and smartphone.

Client Data Available Everywhere

Once synchronization is set up, your DATEV contacts are automatically synchronized with the global company directory. All users benefit from a centralized contact database accessible across all devices. This allows employees to immediately recognize their clients, whether they’re working in the office, from home, or on the go.

Set it up once, sync automatically

The DATEV Contact Importer connects to a PASCOM app on a DATEV workstation. Synchronization then occurs automatically in the background, without any additional effort in your day-to-day operations. Instructions for setting up the DATEV Contact Importer can be found in the documentation.

Perfect for tax firms

Continue managing your clients in DATEV while ensuring that important contact information is available throughout the PASCOM phone system, providing a better overview for your entire team.

Feedback

We look forward to your feedback and hearing about your experiences with this new feature - feel free to share them directly in this post. This will help us continue to improve our solution.

A new update for PASCOM Cloud is available. Look forward to new features, improvements, and bug fixes that make the system even more powerful and user-friendly.

All changes at a glance:

• Added a new progress indicator when deleting multiple objects at once.
• Fixed a "Subscription State" error on Snom phones. This error occurred after removing call forwarding rules.
• Fixed a display error in the list of received faxes.
• The welcome agent and AI agent for the smart voicemailbox can now also be used for users.
• In the call blocking list, you can now select calls from the call log to quickly block them.

New UI for Call Distributors with a New Action Editor

We've completely redesigned the user interface of our call distribution system. The result: a fresh design, a clearer structure, and significantly easier operation. With the new action editor, you can now create complex workflows more intuitively than ever before. Actions and conditions can be logically linked and are easy to understand at a glance.

We look forward to your feedback

Please share your experiences and suggestions with us so that we can continuously improve our products.

The new pascom App v121.R5138 update is now available to download.

• Update contains a lot of smaller bugfixes.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release.

The PASCOM TAPI 7.R211 Update for Windows is now available.

- Minor bug fixes and internal improvements.

The latest version can be downloaded from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving PASCOM – so we’d love to hear your thoughts on this release.