Creating and adding new phone system prompts has never been easier thanks to pascom AI and our new AI-based text-to-speech (TTS) tool, which allows you to convert texts into voice prompts at the click of a button - meaning no more microphones or recording studios. The new TTS feature is ideal for creating greetings, menu announcements and individual messages and as it is accessible via the cloud, it saves valuable time and effort.

• Add a new greeting and give it a name. (e.g. welcome-prompt)
• Enter the text to be converted into a voice prompt (e.g. Welcome to XYZ)
• Select a voice and you're done!

You can find a detailed guide to creating prompts with TTS in our documentation

The mobile app pairing via e-mail feature provides administrators with enhanced control and flexibility over the mobile device onboarding process. Mobile pairing can now be started directly via the admin interface - without the user having to initiate the pairing process themselves.

The new function can be used to generate an e-mail containing all the necessary information and a secure pairing link, which is then sent to users. Users can then pair their mobile device / smartphone in just a few steps using the e-mail contents - simple, fast and user-friendly.

Further information can be found in our documentation

The introduction of chat permissions gives administrators the ability to control access to pascom's chat functionality. Users assigned with chat permissions benefit from unrestricted use of pascom's instant messaging (chat) functionality. This includes creating and managing group chats, sending and receiving messages and using file sharing.

Users without chat permissions will have limited access to pascom's chat features.

As such, the chat permission provides greater control, security and an improved overview over the communication processes and can be flexibly assigned to users as required.

For a complete description of the new chat permissions feature, please refer to this tutorial.

Overview of all improvements and fixes:

• Grandstream gateways with model extension V2 (e.g. HT801V2) can be provisioned again. 
• SQL error when creating a private phone book entry fixed.
• Improved audio quality of uploaded announcements when listening in the browser. 
• The setup wizard now creates a default pause reason for new telephone systems (name: Pause)
• Indicator for running jobs in the Admin Dashboard improved. It is now more conspicuous.

There are currently two new improvements to try out in the BETA channel. Administrators can generate an e-mail for mobile pairing, with which a user can pair their smartphone/mobile phone.

In addition, users can now be given chat authorization, which allows them to use the full functionality of the chats. This means that they can create their own chats with colleagues or group chats. Users without this authorization are restricted. A description of the chat authorization can be found in these instructions

All BETA testers can now test the new text-to-speech feature and create their own announcements with a simple text input in the Admin Dashboard. It has never been so easy and convenient.

• Add a new greeting and give it a name. (e.g. welcome-prompt)
• Enter the text to be converted into an announcement (e.g. Welcome to XY)
• Select the voice and you're done!

Of course, you can change the announcement where it is placed at any time. We love this feature - what do you think?

pascom BETA testers can currently test the new design of the pascom Web App. Our new app design offers web meeting guests greater comfort with a modern look and feel. 

To use and test the new web app design, a new pascom group must be created or the "allow guests" mode of an existing group must be disabled and then re-enabled.

To find out more about becoming a pascom BETA tester, please refer to this forum thread.

The notes function in the call journal of the pascom app is now available for all pascom users. 

What is it exactly?

1. Journal entries can now be annotated with notes. This works for both your own calls and team calls.
2. Notes also have a status, which can be helpful for future processing. 
3. This makes it possible to work together productively and effectively as a team. 

How does it work?

• Click on the journal entry in the call history.
• Enter a new note and add a status symbol - done.

In the filter options of the call journal, you can also filter by status symbols of the notes to quickly find specific entries.

The latest pascom app update is required for this feature.

Further information on this topic can be found in our documentation

The latest app update now supports the Yealink WH64 and WH66 headsets. Windows or macOS is required for this. In addition, the caller names are also shown on the display of the headset/base station.

The latest pascom beta client is required.

Please use our forum for beta feedback https://forum.pascom.net/.