We are pleased to introduce a brand-new feature in the pascom BETA Cloud. With the new WhatsApp Business Connector, you can now connect your WhatsApp Business account directly and seamlessly to your pascom Cloud PBX.

What are the advantages of this feature?

✨ Central communication platform: Send and receive WhatsApp messages effortlessly directly via the pascom app. All your communication channels are bundled in a single, clearly arranged location—for maximum efficiency and clarity.

✨ Optimized team collaboration: All WhatsApp communication is handled elegantly via pascom Teams. This promotes smooth internal coordination, improves coordination among colleagues, and significantly increases team productivity.

✨ Unlimited flexibility with phone numbers: Use any phone number for your WhatsApp Business account – and yes, that includes your LANDLINE NUMBER! Say goodbye to the limitations of mobile numbers only.

✨ Professional message management: Take advantage of the ability to contact new customers in a data protection-compliant manner with approved message templates and exchange unlimited free text messages within the 24-hour session window. This ensures professional and efficient customer communication at all times.

✨ Easy setup: Setup is a breeze—connect WhatsApp Business Connector to your Meta Business Account—done!

Increase the efficiency and productivity of your team and offer your customers a modern communication experience. Be one of the first to discover this feature in our BETA phase and actively help shape it!

👉 Instructions for setting up the WhatsApp Business Connector can be found here.

📣 Your feedback!
We are continuously developing pascom—that's why we welcome your feedback on this feature. Simply write to us directly using the feedback field.

The new pascom App v119.R4716 update for Windows, macOS, Ubuntu Linux, and iOS is now available to download.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app. 

With the new outbound call rules (also known as identities), making outbound calls is now even more flexible and transparent. In your pascom app, you can easily select the identity with which a call should be made.

More control over your caller identity:

This gives you the following options:

•     Calls can be made in your own name.
•     Alternatively, you can select a team to which you belong—for example, "Support," "Sales," or "Accounts."
•     This allows you to maintain control over which phone number your conversation partner sees and in which context the call is made.

Callbacks directly from the call history:

Another highlight: callbacks from the call history are now automatically initiated with the appropriate originating phone number. For example, if you a missed call to the "Support" team, the callback will be made directly via the support phone number – without any manual switching or additional clicks.

Easy setup:

This feature is available with the latest pascom app version v119. The setup is straightforward: in the team settings of your pascom telephone system, simply specify the line via which a team should make external calls – and everything is ready to go.

Feedback or suggestions?

Your opinion matters—please feel free to give us feedback directly via this post.

The new pascom App v119.R4712 update for Windows, macOS, Ubuntu Linux, iOS and android is now available to download.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app. 

All improvements and fixes at a glance

• Call forwarding and break reasons on the admin interface have been redesigned.
• Call rules in the extension settings can now be copied from one extension to another using a button.
• More tooltips have been added to the admin interface.
• Users and contacts with labels were not deleted correctly during import if the data record no longer existed in the source.
• The app installation overview in the dashboard now has a filter for online/offline status.
• The virtual fax server has been improved and now runs more reliably.

💡Your feedback is important to us!
Do you have any suggestions, feedback, or ideas for improvement regarding the pascom telephone system? Then please let us know.

The pascom TAPI v7.R186 update for Windows is now available.

The latest version can be downloaded from our Downloads Section.

* Fixed issue with the E.123 number formatting

* Improved compatibility with numerous industry software solutions (e.g. CAS GenesisWorld)

* Feature: Important status messages are now written to the Windows Event Log

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app. 

With our latest BETA update, we are bringing artificial intelligence directly to your cloud phone system! With the pascom BETA Cloud, you can now find a new entry in the telephone system menu under "Call Distribution → AI Agents," which you can be used to easily create and manage your own AI agents.

🤖 What are pascom AI agents?

AI agents are computer-controlled employees who independently answer calls and interact with your callers automatically. Based on your individually defined prompts, the agents ask specific questions, record the answers, and process them intelligently. Choose a ready-made AI agent for your industry or build your own.

For example, AI agents can:

• Greet callers and pre-qualify them,
• Request information about reason for calling, callback times, or customer data,
• and then automatically make the information available in your pascom app.

🧠 New AI Labels

All collected responses are packaged into labels by the AI agents and displayed directly within pascom app's call history / call details. This provides you with an instant overview of caller information that is already available. In addition, the call is briefly summarised in the notes.

💼 Your advantages

✅ Automated call answering – Your calls are handled professionally even outside business hours.
✅ Faster processes – Pre-qualified calls save time and resources.
✅ Higher customer satisfaction – callers receive immediate responses and structured feedback.
✅ Easy setup – New AI agents can be configured directly within the pascom cloud telephone system.

🚧 Still in its infancy – but with great potential

The introduction of AI agents is only the first step. In the future, we will continuously expand the functions to offer even more automation, language comprehension, and integration options.

Secure communications are the foundation for trust and long-term success. With the successful BSI C5 attestation, pascom ONE underlines its commitment to the highest standards in information security, data protection, and compliance – giving your business the security it deserves.

Your benefits with pascom ONE:

• ✅ Proven highest security standards through BSI C5 attestation
• ✅ Maximum trust thanks to verified transparency and compliance
• ✅ Simplified risk analyses for your company
• ✅ Support in meeting your own compliance obligations
• ✅ Future-proof cloud phone system with state-of-the-art technology

For more information, see our blog article.

Do you have any questions or suggestions?
Please feel free to share your feedback with us!

All improvements and fixes at a glance

• New iWay provider template
• Improved Microsoft 365 user import via the connector – disabled and unlicensed users are now taken into account
• Optimized admin dashboard layout for mobile viewing
• New UI design for music on hold
• New design for the login screen in the mypascom portal and in the admin dashboard

💡Your feedback is important to us!
Do you have any suggestions, feedback, or ideas for improvement regarding the pascom telephone system? Then please let us know.

We are pleased to inform you that the mypascom Customer Portal now offers a brand-new filter feature.
With this functionality, you can easily filter by providers and immediately see which of your customers are not yet using pascom ONE.

🔎 How it works:

• The last trunk used by each customer is displayed.
• Customers can be filtered according to their provider.
• This allows you to quickly and clearly identify potential customers for pascom ONE.

This means less searching, more opportunities.

👉 We always welcome feedback and suggestions. Just leave them here in the comments section.