The wait is over! Following a successful BETA phase, the WhatsApp Business Connector is now officially available to all customers in the pascom Cloud. Take your customer service to the next level and communicate where your customers are.

Professional Communication via WhatsApp 🚀

With the official release of the WhatsApp Business Connector, you can seamlessly integrate one of the world's most popular communication channels into your pascom ecosystem. Key highlights include:

• ✨ Centralized Platform: Send and receive WhatsApp messages directly within the pascom app – all your channels in one place.
• ✨ Boost Team Collaboration: WhatsApp communication is elegantly handled via pascom Teams, improving internal coordination and productivity.
• ✨ Use Your Landline Number: Use any number for your WhatsApp Business account – including your existing landline number!
• ✨ GDPR Compliant & Professional: Use approved message templates for initial contact and exchange unlimited free-text messages within the 24-hour session window.

Get Started Now 🛠️

Activating the WhatsApp Business Connector only takes a few minutes. We have prepared detailed guides to help you get started:

• 👉 Guide: Setting up the WhatsApp Business Connector
• 👉 Guide: Using WhatsApp in the pascom App

📬 Your feedback matters!

We are thrilled to officially release this feature to all our customers. Share your experiences and suggestions directly via the feedback field. Your input helps us make pascom even better!

To maintain the highest level of security, performance, and compatibility for our communication solutions, we are increasing the minimum supported version of pascom apps. Here is what you need to know.

End of Support for Older Versions 🚀

Starting February 1st, 2026, we will exclusively support pascom apps of version 118 or higher. This step ensures that all users benefit from the latest security fixes and features.

• ✅ Enhanced Security: Current versions provide optimal protection for your communication.
• ✅ Better Performance: Optimized workflows in the latest app generations.
• ⚠️ Deadline: February 1st, 2026.

How to Check Your Version and Update 🛠️

Typically, the pascom app updates automatically. If you have disabled automatic updates, please check your version:

In the app, navigate to Settings > About pascom Client > Version. If your version is lower than 118, please perform an update promptly.

• 💡 Tip: Enable automatic updates in the settings to always stay up to date.
• 🖥️ Terminal Server: For Windows Terminal Server environments, we offer an automation script to simplify the update process. Detailed instructions can be found in our documentation.

If you are unable to perform the update yourself, please contact your IT administrator or your pascom partner.

To ensure the security, stability, and full range of functions of the pascom apps in the future, upcoming app versions will require a more recent version of Windows. Here is everything you need to know.

Focus on Security and Stability 🚀

Modern software requires a modern foundation. To continue providing you with first-class communication features and the highest security standards, we are updating our system requirements.

• ✅ Windows 10: Version 1809 or higher
• ✅ Windows Server: Version 2019 or higher
• ⚠️ Deadline: Starting February 1st, 2026, new pascom app versions will exclusively support these systems.

What happens if you use an older version? 🛠️

If you are still using an older operating system (e.g., Windows 10 versions prior to 1809 or Windows Server 2016), your installed pascom app will not suddenly stop working. 

However, please note:

• The app will remain on the last compatible version.
• No further updates or security fixes will be provided for this version.

We therefore recommend that you update your operating system promptly or coordinate with your system administrator or pascom partner.

📬 Your feedback matters!

Do you have questions about the new system requirements? Our sales team and our partners are at your disposal. We look forward to your feedback!

The new pascom App v119.R4826 update for Windows, macOS and Ubuntu Linux is now available to download.

- Yealink SDK updated to the latest version
- Support for outgoing calls on Yealink headsets with touch display

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app. 

The pascom TAPI v7.R188 Update for Windows is now available.

- TAPI does not permanently disconnect when certain pascom.cloud components are restarted.

The latest version can be downloaded from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app. 

We are pleased to present an important new feature in the mypascom Portal: XRechnung is here!

What does this mean for you?

✅ Machine-readable & standardized: Your invoices are now automatically transmitted in a future-proof format.

✅ Legally compliant & compliant: From 2025, companies in Germany must be able to receive and process XRechnungen. With mypascom, you are perfectly prepared!

✅ Efficient invoice dispatch: By default, you will now receive your invoices in the mypascom Portal as both a PDF and an XRechnung via email.

You can also switch completely to XRechnung now.

We look forward to your feedback! 💬

Discover the future of communication! With our brand new AI agents in the pascom Cloud Phone System, you'll elevate your customer service to a new level. Say goodbye to manual data collection and welcome intelligent support that makes your calls more efficient and insightful. Are you ready to experience the revolution in call management yourself? Try it now!

🤖 AI Agents in the pascom Call Journal

•     Benefit from intelligent call processing by our AI agents! From now on, you can view the caller data collected by AI agents directly in the team journal of your pascom app.
•     AI Journal Entries: The entries are specially marked and stand out with a color gradient.
•     Captured Data: Important information such as the reason for the call, date of birth or the caller's name is displayed in purple labels with an AI symbol.
•     Call Summary: Directly below the labels, you will find a concise summary of the call, created by the AI agent.
•     Call Recording: The complete call recording is available directly in the journal entry.

Setting up our AI agents is incredibly easy and done in just a few steps! Use our pre-built templates, specially tailored for industries such as doctors and tax consultants, to get started immediately. Or configure your very own AI agent from scratch - exactly according to your individual requirements.

🚀 We are excited about your feedback on these innovations 

Share your experiences and suggestions with us so that we can continuously improve our products.

The new pascom App v119.R4758 update for Windows, macOS and Ubuntu Linux is now available to download.

The newest version can be downloaded directly from our downloads section:

PASCOM DOWNLOADS

📬 Your feedback matters!
We're constantly improving pascom – so we’d love to hear your thoughts on this release. Just send us your feedback directly via the feedback form in the app. 

We are pleased to present two new functions that are available with the latest update on the pascom Cloud Phone System!

🌟 Session data of the pascom app via the REST API interface

    Would you like to keep an overview of your app sessions? Via the REST API interface, you can now query detailed data on the sessions of your pascom apps, including:

• Username
• Workplace
• Login and Logout timestamp
• Whether the user is currently online

    This gives you full control and transparency over your users' sessions in the pascom app at all times.

🌟 Labels for SIP Trunks – More context for incoming calls

    Improve the clarity of your incoming calls with our new label function for SIP Trunks!

• What's new? You can now store a generic label (e.g., "Location" or "Department") directly in the basic settings of your SIP trunk.
  
  
  
  
  
  
• How does it work? As soon as you create various incoming call rules (e.g., for "Munich" or "Stuttgart") with specific phone numbers, the description text of these call rules is automatically transferred to the label you defined.
  
  
  
  
  
  
  
• Your advantage: Users of your pascom app see this relevant information (e.g., "Call from Munich") directly with the incoming call. This provides direct context and enables faster and more efficient call processing – especially in, for example, companies with multiple locations or departments.

🚀 We are excited about your feedback on these innovations

Share your experiences and suggestions with us so that we can continuously improve our products

Utilize the powerful AI transcriptions of your pascom phone system directly in the pascom App! This new function automatically converts your call recordings into text, allowing you to quickly and clearly view all important content of your phone calls. You can conveniently find the transcribed texts in the respective journal entry of the call log – so you always keep an overview and can manage your conversations even more easily.

✅ Quick Overview: Find important information at a glance, without having to listen to long audio files.

🔍 Searchable: Easily search for keywords in your transcribed conversations.

✍️ Simple Management: Process the entries with additional notes directly in the journal entry.

Easily identify transcribed entries by a REC symbol in the call log and by an AI robot avatar in the notes. 🤖

Administrators can easily activate AI transcription in the recording system.

A guide to AI transcriptions of call recordings can be found here.

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We look forward to your feedback on this new feature! 

Share your experiences and suggestions with us so that we can continuously improve our products.