With our latest BETA update, we are bringing artificial intelligence directly to your cloud phone system! With the pascom BETA Cloud, you can now find a new entry in the telephone system menu under "Call Distribution → AI Agents," which you can be used to easily create and manage your own AI agents.

🤖 What are pascom AI agents?

AI agents are computer-controlled employees who independently answer calls and interact with your callers automatically. Based on your individually defined prompts, the agents ask specific questions, record the answers, and process them intelligently. Choose a ready-made AI agent for your industry or build your own.

For example, AI agents can:

• Greet callers and pre-qualify them,
• Request information about reason for calling, callback times, or customer data,
• and then automatically make the information available in your pascom app.

🧠 New AI Labels

All collected responses are packaged into labels by the AI agents and displayed directly within pascom app's call history / call details. This provides you with an instant overview of caller information that is already available. In addition, the call is briefly summarised in the notes.

💼 Your advantages

✅ Automated call answering – Your calls are handled professionally even outside business hours.
✅ Faster processes – Pre-qualified calls save time and resources.
✅ Higher customer satisfaction – callers receive immediate responses and structured feedback.
✅ Easy setup – New AI agents can be configured directly within the pascom cloud telephone system.

🚧 Still in its infancy – but with great potential

The introduction of AI agents is only the first step. In the future, we will continuously expand the functions to offer even more automation, language comprehension, and integration options.